Return Policy
We offer a return policy for 30 days from the date of purchase.
How to Return
To initiate a return, please email our customer support team at support@biovartechnologies.com with your order details (order date/email address/order number) and reason for return.
Returned items should be in their original packaging (if possible) and include all manuals and accessories. Please clean your Droidcure of any plant material/residue before return.
Refunds and Processing Time
We will refund your original payment method minus $20.00, which covers the cost of shipping to you and a small maintenance/restocking fee. Maintenance/restocking covers disassembly, component testing, and housing destruction/recycling.
- Expect refunds for unused/unopened items within 2 weeks of receiving your return.
- Used or opened items may take 4-6 weeks for processing due to additional cleaning and safety measures.
- Damaged item exchanges will be reviewed by our support team and processed within 2 weeks, subject to availability.
Shipping
You are responsible for covering the cost of return shipping. We recommend using a trackable service for your own peace of mind.
We are not responsible for packages lost or damaged during return shipping. Consider purchasing shipping insurance for valuable returns.
Damaged Items
Please contact us at support@biovartechnologies.com if you believe your item is faulty or damaged upon receiving it in the mail. We will first work with you to troubleshoot, then determine the next steps on a by-case basis if a replacement/return is needed.
Questions?
It is our goal to make our refund policy easy to understand and fair for both parties. If you have questions, concerns or if you would like more detailed information, please reach out to us at support@biovartechnologies.com.